Shipping policy

Order Processing:

• We strive to ship orders within 2-3 business days.
• Please note that unforeseen delays may occur beyond our control. We will keep you informed of any such delays and appreciate your patience and understanding.

Tracking Your Order:

• Upon order fulfillment, you will receive a tracking number via email.
• Please allow 24 business hours for the tracking information to update with a pickup notification.

Delivery Estimates:

• Standard delivery typically takes 2-4 business days after fulfillment.
• Be advised that delays can sometimes occur due to factors outside our control.
• To inquire about a potentially delayed parcel, kindly wait at least 4 business days from the expected delivery date.

Delivery Options:

• We utilize tracked courier services for all shipments unless local delivery or pickup is chosen at checkout.

Local Delivery (Auckland Area Only):

• For local delivery within a designated Auckland radius, please contact us via email to coordinate a convenient delivery time.
• We highly recommend in-person delivery to ensure the safe receipt of your order.
• K-Pop Stop NZ is not liable for missing parcels once delivered if no one is present to receive them.

Pickup Option:

• Customers can arrange pickups directly with K-Pop Stop NZ by emailing kpopstopnz@gmail.com.
• Please specify your desired date and time.
• Note that weekend pickups are subject to availability and specific time slots.

Delivery Accuracy:

• Double-check your address details during checkout to ensure prompt delivery.
• If you encounter any issues with your order, please email kpopstopnz@gmail.com with your order number as soon as possible.

International Shipping:

• K-Pop Stop NZ currently does not ship internationally due to high shipping costs.

Questions?

• We are happy to answer your questions! Please do not hesitate to contact us.