Frequently Asked Questions
Albums, Shop Benefits and Other
We pride ourselves on offering genuine products. Every album we sell comes directly from official distribution channels in their respective regions: South Korea for the majority, Japan (for Japanese-language releases), and the US (for albums released specifically in the US market). This ensures everything you receive is 100% official.
These are newer types of K-Pop albums that primarily focus on digital content and collectible physical inclusions, often without a traditional CD. Instead of a CD, they typically come with a QR code, NFC chip, or unique serial number that allows you to access the album's music and digital content through a dedicated app.
FANS Shop is the new official online store for JYP Entertainment artists (like Stray Kids, ITZY, TWICE, NMIXX, Xdinary Heroes, etc.). It replaced the previous "JYP Shop."
Just like the previous JYP Shop, FANS Shop offers exclusive Pre-Order Benefits (POBs) when you pre-order their albums during the pre-order period.
Pre-orders
Securing Pre-Order Benefits (POBs): To guarantee any exclusive Pre-Order Benefits, your order must be placed before the item's official release date.
No Cancellations: Due to the process of securing pre-order items, all pre-orders are final. Please ensure you are happy with your order before completing your purchase.
Combined Orders: If your order includes both in-stock and pre-order items, the entire order will ship once all pre-order items have arrived. To receive in-stock items sooner, please order them separately. Alternatively, contact us, and we can arrange an earlier shipment (additional shipping fees may apply).
From the official release date of a pre-ordered item, it generally takes about 3 weeks for us to receive it. During busy periods, such as major comeback seasons or holidays, please anticipate that these arrival times might be a bit longer.
If your pre-order comes with special store POBs (e.g., from Weverse Shop, Aladin), please allow an extra 1-2 weeks beyond the estimated stock arrival date for us to receive it. This additional timeframe is due to the POBs needing to arrive at our suppliers first.
POB stands for Pre-Order Benefit. These are exclusive, limited-edition inclusions that you receive only when you pre-order a K-Pop album (or sometimes other merchandise) during a specific pre-order period, before the official release date.
Shipping
We aim to process and fulfill orders quickly, typically within 1-3 business days before they are handed over to the courier.
Important for orders containing Pre-Order items: If your purchase contains both in-stock and pre-order items, your complete order will be held until all pre-ordered items reach us for fulfillment. You can find the approximate stock arrival date for pre-order albums on their individual product pages.
When you combine in-stock and pre-order items in a single order, we'll hold the entire order until all your pre-order items are ready to ship. This ensures you will receive everything at once!
If you'd prefer to get your in-stock items sooner, please place a separate order for them. Alternatively, you can reach out to us, and we can help arrange an earlier shipment for your in-stock items. Please note that additional shipping fees may apply for separate shipments.
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By purchasing albums from us, you're directly contributing to your favourite artists' success on the charts! All online album sales from our store are counted towards Hanteo Charts in South Korea, and also towards the Official Aotearoa Music Charts. This means your purchase helps them climb the rankings and gain recognition!
While we're an online store, we understand you might want your items quickly! That's why we offer order pickups from a residential address in Mt Wellington, Auckland. Full pickup instructions will be provided once your order is ready.
Additionally, we occasionally set up pop-up stalls at K-Pop or community events across Auckland. These are great opportunities to browse in person! To stay updated on our upcoming event schedule and locations, please follow us on Instagram.